xbox account hacked

My xbox live account was hacked. Someone bought :

4000 pts for 17 Fifa 11 Premium Gold Packs

and

6000 pts for 11 Halo 3 Legendary Packs

I have not done anything on xbox but watch netflix over the past month. I contacted xbox support and they say it will take 20-30 days to investigate. meanwhile my xbox account is frozen and my money is tied up. It seems other people have had this same problem. I have been a loyal xbox customer since 2005. this has really pissed me off. It seems they should be handling this in a more efficient manner.

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

You need to phone Xbox Support and open an Unauthorised Access Claim.

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Apparently 9/27/11 was a bad day for many gamers, myself included.  I experienced the fraudulent purchase of 10,000 points in two packages.  I have reported this to both Microsoft and my credit card company.  A new credit card is on its way.  This is a real shame and needs to be delt with professionally and severely.

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i had this 3 weeks ago 10000 points and 2 games ;;  £144 quids worth , only just got it sorted still waiting on money and my friends list has now gone >.< happy days

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Just happened to me on 9-27-2011.  

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