Xbox Account hacked and all data stolen.Please help

Dear,

 

Can you please help us. Our game data for the Xbox online has been hacked. We have lost all of our data. It was around nov 1st when it occured.

 

Can you restore a bacup of our on-linbe data of that time? Our gamer tag is ChasedWalter.

 

Or is there anything else you can do to help us?

 

Thanks in advance!

 

William

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Hi ChasedWalter,

You have not been hacked. What may have happened is a corrupted profile, or a reset of data on a specific game you're playing, but your account has not been forcibly broken into, it is not possible. Can you please describe exactly what is happening with your profile?

For good measure, I recommend going over the steps for what to do if your Xbox Live Account has been stolen and go over the security checklist for future reference.

 

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