Xbox Account Email Problem

I have had this problem for some time now, I tried posting a forum about it, but it is somehow gone. So, I have decided to try again. I have a serious problem with my email account and Xbox.

When I first made my Xbox live account, I couldn't use my actual email for some reason, so i changed the website where my email originated from, to another website. Example: *** Email address is removed for privacy *** to *** Email address is removed for privacy ***

Those are not the actual websites though.

Now, I can't receive any email verification from Microsoft, or any other types of emails from them. I did try to fix this a few years back, and it made things worse. I tried setting it back to my actual email, and somehow I created another account on So now I have my actual Xbox live profile with the profile on this website, and another profile that has no Xbox account, but has a profile on this website. I tried to delete this unwanted profile, but I cannot for some reason. I tried to change its email, but I searched for it in all the categories and found no way to change the email address. I tried changing my email address for my main account from the Xbox, but that wont work because the unwanted account is using that email, so I cannot change it. I tried creating a new Xbox live account using my actual email, the one associated with the unwanted account, but I can't. I really need help with this. It happened many years ago, so please don't judge me. Any help would be greatly appreciated. 


Question Info

Last updated July 5, 2018 Views 0 Applies to:

The Microsoft Account support folk have their own support forum at and they can help, since this is really a Microsoft Accounts problem.

 0) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step 1 altogether

 1) Make a new Microsoft Account at which after you complete it should lead you to the Account Summary

  1A) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.

  1B) If you are prompted to cofirm the email address, please do so.

 2) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

 3) Then, enter in the address bar of your browser. Fill in the form there, with the subject  EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing.

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