xbox account compensation

my problem is, my sons account couldn't play bf4, so the nice guys at ms have deleted his account and i've had to set up a new one. the problem they say was their end. i've set up a new account and am awaiting ms to phone back with a new code as he has 11 months left on his old account for his gold subscriptions. his console is a day one xbox one, he has lost his fifa14 code, day one achievement and all the money he has spent on his account on his 360 that he started on. will i get the monies back and a new fifa code?

 

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Last updated July 5, 2018 Views 3 Applies to:

That would be something you'd have to speak to support about. No one here could tell you whether you will or not. Generally once a code is used on an account there is no way to get a new one.

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ms cannot close accounts...your sons account still is in the system, but was it because of his age?

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