Xbox accessing account and privacy on console

My son has been playing Xboxlive (free) with our email account .  I Decided to buy the family gold, created a character (with our email account) that works.

But when I try to get on Xbox live with our Email it tells me "this account is already being used do you want to create a microsoft account?"

I purchased Xbox live online not on the console. I can get on the computer(login to our account)  and see I have a gold membership and my son is a friend????

How can I get access to the account and privacy on the console.

Thanks I'm at a loss here.

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

Hello there

sorry to here you are having this issue all the info you need to know can be found here account and privacy on the console. if you need any more help just reply and i will get back to you asap take care and enjoy your day

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Thanks for the quick response vjdv. I changed my sons settings to "child" but still nothing yet. And my internet is now acting goofey. I'll let you know is I get it going thanks again

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Well now having problems with the xbox connecting to my wirlessnetwork.

I "disabled our security" still nothing? (worked before)?  The xbox and the wirless are only 15 feet away.

The xbox still sees the wireless as secured also go figure? (unplugged wireless router to reset) unplugged th xbox to  reset thinking it might see the network as open.

Guess I'll have to hard wire it I guess?

Still no Xboxlive.

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Hey Gingerly, we'll be happy to walk you through this.  Just to start with- is the account you're posting with now the one that is the primary on that Family Pack? If so, you can just create a free account and then add it to your pack to convert it to Gold.  Secondly, what happens when you run the connection test with your internet?  If being wired in is an option for you, that's what we'd suggest!

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Hello Miss Ermine, Yes the account I'm posting with is the primary.

I cant access Under: Settings- Profile ,Account or Privacy (they are locked or shaded out)

If I could get into account I think I could add a family member?

As far as internet goes I can go to --system\ test Azbox live connection,

It says  "you can connect to xboxlive but your current network config may limit your experience."

Then then it tells me "NAT ERROR unplug the power power from the router wait 30 sec.........because of a setting on your router... your NAT type is strict may cause problems wth mutiplay games and chat."

The suggestion for that is "read router manual open port 3074 or enable UPnP."

I will look into the router settings and see what happens on that part of the problem.

Useing a Netgear router with g&b mode.

Thanks for the reply any ideas??

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oops..Correction- I can't access Account or Privacy  (they are locked or shaded out)

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Solved! I had to press the Azbox button on the controller(to bring up menu)  Download my (goldmember)profile onto the HDD of the console.

Thanks for everyones help.

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