Xbox 360 won't recognize an ethernet cable pugged in. Update glitch?

Hey.  Ok,  a little bit of a wierd case here.

I took my hard drive to my friends to show him some HALO REACH replay videos I had. (too lazy to upload them, as he lives so close and LOTS of vids to show him)  But when I turned on the xbox, it 'updated' then at the end of the day, I went home.  plugged my HDD into my xbox to play LIVE, but it wouldn't connect. 

I tried touble shooting the error through XBOX guide button, but It won't let me choose 'wired connection.'  I keeps gettng error screen 'please plug in the eithernet cable to your hardware or whatever.' 

You know, when you troubloeshoot your xbox you have to choose between a 'wired' and a 'wireless' network?  I can't get past that screen.  It won't even let me troubleshoot it.

So.  Figured it was an 'update' issue.  Downloaded the update through windows, then plugged in my flash drive to my xbox with my hard drive connected.  it updated, but still wouldn't recognize that an ethernet cable is connected. 

WTF. 

Please,,, help.  -BRONSTON

 

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Last updated July 4, 2018 Views 1,361 Applies to:

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My advice would be start by replacing the cable. The tiny wires inside the CAT 5 might be damaged or snapped. I would start with replacing said cable and see if the issue resolves itself

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Ok.   left out ALOT of info.  I tried multiple cables.  The PS3, laptop, and friends xbox hook up just fine. The modem and everything is ok.  I doubt it's a hardware issue.( I hope not)

So I kinda think it's a software issue.  some how the xbox can't talk to the ethernet port.  Idk.  Im lost...

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If you're using a known working ethernet cable, and you plug it in to the Xbox, does the green light next to the Ethernet port on the Xbox light up? If not then the Ethernet port may be dead, meaning sending it to Microsoft for a fix.  Another thing to try is deleting the cache - follow the steps here: http://support.xbox.com/en-GB/xbox-360/settings-and-initial-setup/clear-system-cache

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Yeah.  that's the thing.  the green light did not light up on my router.  It did for every other thing.  and I tried deleting my cache(after reading some well giving advice on these forums ;-)  Nothing.  I thnk  your right I think that piece is broken. Ugh.  My xbox is too old for it to be sent in to have it fxed.  :-( I guess it's time to upgrade.  *grumble grumble*

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Just out of interest, have you tried plugging your Xbox into a different port on the router?

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Yeah.  I tried all four ports.  If my friend didn't have my HUB I coulda tested it that was as well.  

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Please excuse my typos/spelling/grammer.  It was working just fine.  then when I took the hard drive off, and upddated it when I did.  Then, I put it back on my xbox, then suddenly it doesn' want to work.  Grrrr....

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Hey there Bronst0n!
From your description, it is most likely that the Ethernet port on your console has become damaged. You may want to request a repair for your console. Here's how! 

Good luck!

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Well, from the looks of things I suppose that It's my Port.  Augh.  haha.  ok.  

Um.  My xbox is an old xbox.  it's the first generation of 'elite' consoles.  I bought it off ebay.  Its way past it's warrenty.  if it's too old.  ...what then? :-(

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Then what would happen is you will have to pay to get it repaired. Or you'll need to buy a new one. Those are the options we can suggest at this point

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