Xbox 360 won't load home screen

My Xbox 360 was having trouble getting past the Xbox 360 screen so I turned it off and on a few times. I removed the hard drive (which I recently bought, but have been using for a week).i turned it on again and it turned on so I inserted the hard drive again. When I turned it on this time it said it needed to update. I updated and then it signed me out of Xbox live. When I went to sign back in all of my gamer tags were gone. I redownloaded my gamer tag to my Xbox and went to play my favorite game only to see that all my progress was lost. I thought that maybe if I turned off the Xbox and removed the hard drive again then maybe it would be somewhere on the xbox's memory. When I went to turn it back on it had the same problem of not going past the Xbox 360 screen. I turned it off again and looked up the troubleshoot. I opened the disc, removed power cord, turned it back on and it went to the Xbox 360 screen and did nothing. I turned it off, replaced the hard drive and did same trouble shoot. Now it made it past the Xbox 360 screen, but it simply won't load the home screen. I wanted to see if I had the option to recover my gamer tag to see if I could retrieve any of the info lost bc I had already beat the game with one character and was close with the second. I hope somehow this can be fixed because I will be furious if all that work just disappears.

Question Info

Last updated July 4, 2018 Views 4 Applies to:

Take a look in your hard drive and see if you see any of your game saves/content on there. This should confirm whether it is still there or not.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.