I have an online account and then we have an offline account also on the same system. My family has been playing off and on all day. Well this afternoon we go to play again and everything is gone, EVERYTHING!! Offline account and online account everything! I need help in figure out what happened and how to fix it. I have protected my online account so that if it was hacked then my account has been signed out of all systems and I have changed my password. so I think I have that covered. But I have also read that it could be the hard drive. IDK what else to do, we have HOURS AND HOURS of game play on this dang thing. Also it wont let me redownload my profile back onto the system either. Any ideas?