XBOX 360 wiped clean. HELP!!!

I have an online account and then we have an offline account also on the same system. My family has been playing off and on all day. Well this afternoon we go to play again and everything is gone, EVERYTHING!! Offline account and online account everything! I need help in figure out what happened and how to fix it. I have protected my online account so that if it was hacked then my account has been signed out of all systems and I have changed my password. so I think I have that covered. But I have also read that it could be the hard drive. IDK what else to do, we have HOURS AND HOURS of game play on this dang thing. Also it wont let me redownload my profile back onto the system either. Any ideas?

 

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Last updated July 4, 2018 Views 3 Applies to:

Sounds like your HDD failed.

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well we have just found out that we cant do anything at all, including make a new profile. So i guess ring off death without the ring. :(

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No , not the ring of death. Cant download accounts = Hard drive is dead. Lol, try pushing it in a bit, it might be loose .

If not, go buy a 5Gig USB. Thats enough for game saves and profile storage. As long as you dont plan on downloading games and whatnot.

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If you go the USB route at least get a 16 gig pen drive.  The cost difference between one less than 8 and 16 is usually a few dollars for more than double the space.

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my xbox has had an update and all my data has been removed

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Hey there EpicadvetureJS!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

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