Xbox 360 will not stay connected to Live

I can connect to Live but once I try to do anything related to Amazon Instant Video, Hulu Plus, or Netflix it instantly disconnects me from Live.  I then have issues reconnecting, but once reconnected I have the same issue.  I have had this issue for two days and have spent countless hours troubleshooting, downloading my profile, clearing my cache, reseting my router, talking to Comcast, etc. all with no solution.  I have literally tried everything and am ready to use the thing as target practice.


Question Info

Last updated July 4, 2018 Views 9 Applies to:


Thanks for the support message.

Are you on a wired or wireless connection?  Approximately how far is your console in Feet from your Router if wireless?  Could you also run a speedtest by going to and post back a screen shot of the results?

Could you also try following this troubleshooting wizard below to see if that helps?

Randomly Disconnected From Xbox Live


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