xbox 360 slim wont stay connected to BT homehub.

Ive had an xbox 360 slim since their launch and have never had any problems.  

As of yesterday though i am unable to connect to a BT Homehub wirelessly(i dont have a cable long enough to connect using a wire.)

I am able to connect to the router wirelessly with other things( Mac, and HTC HD7)  ive tried reseting the router multiple times and it still wont connect to it.

Any Advice?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

What Country/State/Province do you live in?  UK

Router brand & model number:  BT Homehub v2

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? WPA2

Things you have tried: Reseting router. unplugging router, reseting xbox to factory settings.

Is UPnP Enabled? Yes

Is NAT Type Open? yes

What type of internet do you have? T1

Who is your ISP(Internet Service Provider)?  BT

When you run "Test Xbox LIVE connection" what is the exact message shown on screen?

There is a problem with your connection.

select more info for a description of the problem and how you can fix it.

Can't obtain an IP address from your router or modem.

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Hi,

 

Please go into your network settings, run the factory defaults setting and browse for your wireless network and input your security details again. Also try the HomeHub instructions on this page but use WPA2 only if possible:- www.unofficialguidetolive.co.uk/.../111-securing-your-wireless-network

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i have already restored it to factory settings and it still isnt working. :(

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Have a look at the link I posted then, its likely to be a security issue, i.e wrong passkey being entered on the hub isn't allowing it to register. Its easy to tell if its that as you can turn off security and allow all devices to register on the hub (as a test) if that works you know its down to the key or wireless registration on the hub not being the correct mode

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