Ask a new question

Filter by type

Threads loading completed successfully

Featured

Xbox Support Forum Guidelines
Welcome to the Xbox Community Support Forums. This forum exists to provide support to Xbox and Xbox related applications to users worldwide. Before navigating through the forums, please read the usage guidelines. These guidelines are in place for the good of the community and to improve your experience here.Please do:Check out the Microsoft Community Code of Conduct which applies to all Microsoft Community users for additional information regarding dos/do nots and examples of what may get you bannedReview the Xbox.com Terms of UseInclude descriptive titles and details about an error you’re rec
Important
Locked
88.55K views
7.04K helpful
0 replies
Game Release Known Issues
Hello gamers! As always, we continue to prepare for the build-up of games launching over the next few months. We understand that, at times, things can go wrong, and we want you to know that we're working to resolve frustrating experiences reported to us by the members of our Xbox community. Keep an eye on this list for updates to existing issues, along with any new problems that may come up as new games are released. Additionally, please make sure to check out Xbox Support for a wealth of information that may assist you
Important
Locked
7.83M views
78.23K helpful
0 replies
Minecraft support information
The Minecraft experience covers a variety of games and services on multiple platforms with different teams providing support for different scenarios. This post is intended to provide some clarity for our customers when needing to reach out for support based on the issue you are facing. My hope is to ensure you get the right support quickly rather than needing to be redirected because we weren't clear in advance.This information applies to the following products:Bedrock versions of Minecraft, which typically have the platform name in the title such as Minecraft for iOS, etc. Minecraft Java Edit
Important
Locked
12.71K views
29 helpful
0 replies

All

Share Button deletion on Xbox consoles
SHARE BUTTON ON XBOX CONSOLES. I have noticed just today that the “share” icon on screenshots has disappeared when I try to share someone else’s screenshot. It still appears to be there for my own shots, but on any other Xbox user, the button has gone. This not only limits community and club activity, but removes a vital part of sharing and socialising on Xbox which thousands of users are involved in. I myself run a club that has 350+ members and some have 100 times more than that.. Why has this been implemented and what are we, as sharers and gamers, supposed to do now to celebrate our frien
11 Need answer
49 views
4 helpful
3 replies
I am having issues redeeming my rewards.
For the past few months i have had issues with redeeming my reward points. I have my goal set up as £5 Xbox gift card, to buy more games, and have been happily redeeming ever since i started Microsoft Rewards, until recently. I used to use the Rewards Automator app to get rewards and redeem them but that for some reason that stopped working. I then started to redeem them through my Xbox, which was working perfectly. I tried to set up the automatic redeeming but that never really worked. I was searching the internet to try and find the reason why and logged in to my Microsoft account, went to t
1 Need answer
21 views
0 helpful
2 replies
Charged for both Pc game pass and Xbox gamepass ultimate
I got charged for the 12.99 Pc game pass and the 21.66 for the Ultimate game pass on the same day. How do I get a refund for the Pc game pass since I'm not using it? When I go to "Subscriptions" the only one that shows is the Ultimate game pass.
1 Need answer
4 views
0 helpful
1 replies
Why can't I play Avatar: Frontiers of Pandora on my Xbox Series S?
I have an Xbox series S, works perfectly. I bought Avatar: Frontiers of Pandora because its compatable with the series s console, it didn't tell me it wasn't playable on the console until I already sepnt almost 40 dollars on the game itself. How do I make it playable without spending another 40 dollars or give me a full refund back. I want to play this game but if it's not going to let me then I want my money back.
1 Need answer
64 views
0 helpful
7 replies
I was curious to know, can you set up 2 seperate hotas joysticks to act as a dual set up on the series x for games such as flight simulator, elite dangerous or everspace?
I've got 2 joystick controllers that work for the series x and I was curious to know if I connected them both at once would i be able to use them as a dual joystick set up for space flight similar to how they use them on pc for star citizen. Would that be possible without tearing anything apart or would I have to rewire the joysticks? I'm fine with configuring and/or mapping the controls if they do work but I just don't wanna go changing the controllers to much if at all if possible.
1 Need answer
6 views
0 helpful
1 replies
Question regarding a refund
Hi,I purchased a xbox controller via the Microsoft store directly from my xbox which was never delivered and it looks like I'm yet to be refunded.I paid £54.99 all together which was made part by £25 gift card and part by £29.99 payment from my bank via PayPal.I do have a transaction on my microsoft order history labelled Miscellaneous Credit (dated over a month ago) and states a refund of £25, this is equal to my gift card but I don't know where this has gone too? I assumed it would show on my microsoft store on the Xbox in my account balance but it is still £0.The £29.99 I paid has also not
1 Need answer
3 views
0 helpful
1 replies
Question about save data transfer
I have an Xbox 360 of which I want to to transfer save data to an xbox one The games are not on the compatibility list. However, I have the physical copies of both the three sixty and xbox one versions ?/X
1 Need answer
2 views
0 helpful
1 replies
How to recover username?
I made my son a microsoft account about 2 years ago to play a game. I thought I had written it down, but clearly I had not. I am now trying to recover it, I am pretty sure I remember the password associated with it, but the whole email has evaded me. The clue was useless because I already knew that it started with his initials. I have the phone associated with the account, but it was useless because it didn't let me sign in using my phone to his account, the recovery email is my email, but I can't seem to find a way to send the USERNAME.Why is this so hard? I just want to be able to login to m
1 Need answer
7 views
0 helpful
3 replies
WHERE IS THE MICROSOFT GIFT CARD
The Microsoft gift card is not there what should I do?
1 Need answer
0 views
0 helpful
0 replies
Expand Xbox Cloud Gaming To Romania
Hello Microsoft Team, I am writing to kindly request that you consider expanding Xbox Cloud Gaming to Romania. There is a growing community of gamers here who are very enthusiastic about accessing this service. Your support in making it available in our country would be greatly appreciated. Thank you for your time and consideration. And i still don't understand how every xbox feature like perks are not in romania because Microsoft has a whole office in Romania.Thank you very much for your time and consideration.Sincerely,Razvan
1 Need answer
2 views
0 helpful
1 replies
I was hacked, and my recovery email was changed.
My Microsoft account was hacked, my recovery email was changed without my permission, and I was logged off of all of my devices, jeopardizing the contents of my One Drive on my computer. Since I have 2 step auth enabled, apparently Microsoft won't help me. This was not their policy before, and I purchased Minecraft, and this is linked to my school files. Can someone please help me with this? Thank you. I have these little screenshots that proves that I did not change this email recovery. 
1 Need answer
2 views
0 helpful
0 replies
can i play using my xbox 360 s after removing its hard disk
Xbox 360 Xcan i play using my xbox 360 s after removing its hard disk
1 Need answer
3 views
0 helpful
1 replies
Because if I log in from the Forza QR code on my PS5 and when I go to choose the name, it stays there and I can't play because it tells me it was an unnecessary login.
Because if I log in from the Forza QR code on my PS5 and when I go to choose the name, it stays there and I can't play because it tells me it was an unnecessary login.
1 Need answer
2 views
0 helpful
1 replies
Why does korra pc game download fail when it's almost to finish
When one is downloading the legend of korra it does not finish but when it's almost finish it shows fail
1 Need answer
6 views
0 helpful
1 replies
Why can't I install Oblivion Remastered on PC Game Pass?
Weird situation, but I downloaded The Elder Scrolls IV: Oblivion Remastered today on the Xbox app through Game Pass only to be hit with an error stating the app can't be opened and the code 0x80073cfc. I 've already tried reinstalling it, resetting my PC, and resetting the Windows Store. When I download through the Windows Store app instead, it shows that it's clearly been downloaded but the button remains as "Install" no matter how many times I press it.Just to test downloading in general, I downloaded Among Us and was able to start it. Does anyone know of a fix for this?
1 Need answer
5 views
0 helpful
1 replies
I cant play minecraft on my ps as I had an old Microsoft account that was linked to it deleted it, tried to play with new account and now cant link new Microsoft account to my ps
I cant play minecraft on my ps as I had an old Microsoft account that was linked to it deleted it, tried to play with new account and now cant link new Microsoft account to my ps
1 Need answer
1 views
0 helpful
0 replies
while buying Minecraft it wont accept my address
i was trying to buy Minecraft on the website and it keeps saying "Check your address. There appears to be an error in it." under my city name and i made sure it was all correct.
1 Need answer
2 views
0 helpful
1 replies
I didn't got my 4.5K Robux when i redeemed it
I already contacted roblox support they are saying u gotta contact xbox support i try to do that when i press the live chat 24/7 nothing happens so how do i need to contact them if i can't!
1 Need answer
9 views
0 helpful
3 replies
What to do if my Microsoft account is banned/blocked and I already did everything on the website and made two tickets and contacted support team and nothing worked
I made two ticketscontacted suppurttried to reopen my account waited a day and then a weekTried using mobile data and delete all cookies
1 Need answer
13 views
0 helpful
9 replies
why im not getting the code of gmail to sign in my minecraft account
i cant sign in on my microsoft account for minecraft in minecraft launcher apps beacuse i dont get the code on my gmailbut if i press sign up on web i can log in to my account but because of that i cant download it
1 Need answer
2 views
0 helpful
0 replies

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.