Xbox 360 hangs when trying to sign in to Xbox Live

Hi - We've been unable to sign in to either of our family's Xbox Live Gold accounts for some time. After you click to sign in the system hangs on "signing in" and never connects. Have run network tests and everything shows as ok apart from "Matchmaking Service Alert". Have tried resetting network to factory settings but no difference.

Here's the info if anyone has any ideas. Thanks!

What Country/State/Province do you live in? UK
Modem brand & model number: EE/Orange
Router brand & model number:
How many consoles do you have connected to this router? 1
Wired or wireless (for each console): wired

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes
Do you have a NAT error? No
Any Error Codes you encounter: none
Who is your ISP(Internet Service Provider)? EE/Orange
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 000B
X: 0000 F001
Y: 20A8 4840
Z: 0000 0000
L: 0015 10F0
Q: 8007 0435
T: Wired


Question Info

Last updated July 4, 2018 Views 7 Applies to:

Sorted (finally) by clearing the cache.

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