xbox 360 gamertag isn't linked to microsoft account anymore

I used to have an xbox 360 with an xbox silver account linked to a gamer tag rousingtick83. I'm going to upgrading to an xbox one soon and i want the to use the same gamer profile as i had a couple games and dlc i had bought over the marketplace. However, my roommate last year had an xbox one and so i created a profile on his account and linked it to the same email i used fro my xbox 360. i don't really care for the profile i created on his xbox as it was really just so i could play games without messing up his saves. Now whenever i log into my microsoft account with the email it's only linked to the new profile that i don't care for and i can't find any mention of my old one. Is there any way i get my old one to be recognized on my account again?


Question Info

Last updated July 5, 2018 Views 8 Applies to:

Your going to want to call Xbox support and see if you can try and get into that account with your gamertag. They do need to verify your account, so hopefully they can help

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