XBOX 360 disconnects from XBOX Live since newest update

What Country/State/Province do you live in? United States, Michigan
Modem brand & model number: Motorola Surfboard SB5101U
Router brand & model number: D-Link DI-704P
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Wired
Things you have tried: Resetting Modem and Router, deleting and re-downloading profile, resetting all network setting to default, clearing cache
Is UPnP Enabled? Yes/no/Unknown: Unknown
Do you have a NAT error? If so, what is your NAT? No
Any Error Codes you encounter: None
Who is your ISP(Internet Service Provider)? Charter Communications
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000-000B
X: 0000-F001
Y: 20A8-48E0
Z: 0000-0000
L: 8015-1004
Q: 8015-1004


I have been getting random disconnects from XBOX Live since the newest update for over a month now.  It happens during games, downloading, streaming videos and while idle.  Sometimes it will disconnect after a few minutes and sometimes it will take longer.  Once I sign back in, it will eventually disconnect again.  I have had my XBOX since 2006 using the same exact setup with no issues until now.  I have read that a lot of people are experiencing the same issue.  This is extremely frustrating as it makes it impossible to play any games online or use any of the apps that require you to be logged in to Live.


Question Info

Last updated July 4, 2018 Views 3 Applies to:

Hey there raudeba!
First of all. Can you perform a speedtest and post back the results from that test.

Before we go any deeper into your router settings. Make sure your router firmware is up to date with the latest version (download the firmware from the manufactures website). After you update make sure you reset your router. Access your router by entering Click Advanced and Filters. Make sure IP Filters is disabled. Click Tools and Misc. Make sure UPnP is enabled and that DMZ and Port Forwarding are not configured. Click Apply and reboot router.

If the problem still persists we can try out a different solution.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.