xbox 360 controller wont sync

al my other controllers connect but my new one with the transforming dpad wont connect to my 360 slim. when on, it flashes to connect. I press the sync bottons on the 360 and controller and the lights on both flash showing that they sync but it wont connect. i tryed with my play and charge but it still wont work

 

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Last updated July 4, 2018 Views 25 Applies to:

Hello ElderThaddeus,

I am sorry to hear about your controller connectivity issue.  Here are some support links to help troubleshoot why your controller may not be connecting.  The first link provides the steps for connecting controllers (which I am very sure you already know, however I would like to provide it)  support.xbox.com/.../connecting-game-controllers, and the second link is for troubleshooting controller connectivity:  support.xbox.com/.../wireless-controller-disconnects-frequently-or-cannot-connect

Please take a look at these and see if they are able to resolve what you are experiencing.  Thank you and good luck.

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