Xbox 360 Console replacement request (part 2, the sequel)

This is to update the first post I made, in case anyone gets an Email and decides to do some research.  The first thread can be found here: http://forums.xbox.com/xbox_forums/xbox_support/f/12/p/5590/50120.aspx#50120

 

The console had was old, had the drive replaced, and had just Rrod'd.  The only answer I seemed to get on the forums was that the "warranty is void!"  My answer was that: (A) there was no warranty, it had expired, (B) it wasn't a warranty claim (had nothing to do with the warranty).  It wasn't an "out of warranty repair" either.  MS had made my console obsolete, now they were replacing it. 

 

The thread was eventually locked after everyone jumped in and said the warranty was void over and over again, and indicated that was the answer.

 

That was not the answer.  The new Xbox arrived a few days ago.  250Gb, new controller, data transfer kit, headset, cables.  They simply needed to make a new shipping order to match the number on the console (not the one on the drive, since it was switched out).   I suggest if anyone has questions about this process they skip this forum and simply call (800) 4MY-XBOX or (800) 469-9269.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Call if you have any questions.  Send in the console with the box they send you.  The replacement will be sent seperately.  Once they get the old system, they'll send you a year of xbox live.

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my question to you is then have you checked the creditcard they asked for during the advance shipment

 

if you read the letter you are liable for replacement cost if your warranty is void

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There is/was no mention of a credit card whatsoever.  Neither in the Email, phone call, or packing instructions.

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Excerpt from a resent Email:  "Thank you for allowing us to resolve your console issue through the Xbox Console Replacement program.  We hope you are enjoying your new console.  This email is to confirm the receipt of your console at our service center.  Below you will find a code for 12 months of Xbox LIVE GOLD service."

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