Xbox 1 is not receiving internet? Please help?

I have contacted both my internet provider and xbox customer support. 

My problem is that all the other devices in the house are connected to the internet. However, my xbox is connected to the router but is not receiving internet. The NAT Type is restricted and service info is unavailable. I am using a Comtrend NexusLink_5631 and all the ports need for xbox live are open. Ive hard reset both xbox and router. Someone please help me.

 

Question Info


Last updated July 4, 2018 Views 53 Applies to:

Same thing is happening to me, and I know my XBox connects to the internet, because it worked at my parents place, but since I moved back to college, it is not connecting to the internet. It has the same details as you, with NAT strict and service info unavailable.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.