Xbox 1 green screen startup

Just powered on my xbox1 one for the first time, and it wont get past the initial xbox1 green screen, what should i do?

 

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Last updated July 4, 2018 Views 46 Applies to:

hmm maybe try to hold down the power button and reset it or send it back!

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If power cycling (holding the Xbox console touch button for 8 seconds until it turns off) doesn't work then Microsoft Support recommended contacting Microsoft Phone Support to resolve the issue. A few users have received a firmware update and had their console "flashed" and this has resolved the problem without having to send off the console. Just make sure you mentioned that you have had the "green screen" for more than 10 minutes. Keep us posted on your status.

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WAIT!  the Xbox one when you first turn it on can stay on the big Green screen for up to 10 mins!  make sure you dont turn it off when it loading this screen.  Wait it out.

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