XBO - Solid Orange Light/No Power

Hi all, I'm currently having an issue with my console's power supply and from what I've read online it may actually be a console issue. I'm hoping someone on here and can lend a little help. 

As I'm playing Madden 16 this afternoon, without any issues, there was a loud pop in the vicinity of the one (either the brick or the console) and everything immediately shut off. Now when I reset the power brick (unplugging everything for ten seconds/ten minutes) and plug it back into the wall socket without connecting it to the console it glows a solid orange. However, Immediately after I reconnect it to the console the light fades out and at no point am I able to power up the console at all.

Any suggestions? This console is literally six days old so I'm a bit frustrated. Any help would be welcomed. 


Question Info

Last updated July 4, 2018 Views 19 Applies to:

I would say its the power brick which is at fault, As you've only had it 6 days I would take it back to the store you bought it from if possible, If not make sure you have registered it and contact support about getting it replaced.

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