XBL still auto-renewed on an expired credit card!

Not too sure how this has managed to happen.. For a long time I could not find options to turn off auto renewal of my gold membership. (Probably because I only looked on Microsoft billing website as opposed to Xbox website) or, the option hasn't been around very long. Either way, I presumed I would be ok because the card associated with membership renewal had expired, so I wouldn't be charged! My membership still auto-renewed 2 days ago, regardless of the expired card, and I continue to have gold membership.. As far as I know I haven't been charged, but I know Microsoft will probably try and charge me for this! I haven't used gold since the 'auto-renewal', -and I don't want to either! Can anyone help me who has been in a similar situation, what has happened, why etc...? And if I can cancel that membership?
 

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Last updated September 17, 2018 Views 475 Applies to:

Unless auto-renewal is turned off, Microsoft will still try to charge you regardless of whether the card has expired or not, which is why it's important to turn it off before they charge you. Even if you can't turn it off via the website, you can always call support and have them turn it off for you. You will have to call them to have them help you get it sorted out now.

What happens now is they will continue to try charging you for the subscription. Since they can't, you will accrue a balance you have to pay off before you can continue to use gold. They will suspend your account from the service until you pay that balance.

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Suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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