XBL customer service FAIL

Today I found out that a long canceled gamertag has been getting charged to my account.... despite 0 usage the folks at customer service offered no refund or settlement.. I guess they see it like they got their money and don't owe me anything...


Question Info

Last updated July 5, 2018 Views 0 Applies to:

When you say cancelled do you mean you called support and terminated your subscription? Or you deleted the account from your console?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.