Since roughly 5 months, I'm having issues staying connected to XBL. After excluding everything in my house, I opened a chat with Microsoft support. They checked the account and assured me the problem was on my side as the accounts and console were both fine.
The problem: After connecting to XBL, I disconnected randomly within 5-10 minutes. The connections is incredibly slow. Recovering a profile takes 20 minutes, watching items in the avatar store takes 30-60 seconds for 1 item to load.
Not content and determined to find the cause, I went and excluded everything I could. What I've done and results:
- Switches replaced -> No result
- Cable replaced and directly connected to modem -> No result.
- Modem replaced -> No result
- Forward required ports -> No result.
- Recovered profile & tried another one -> No result.
PSN and all other devices I have work fine. I tried something out of despair. I enabled Wifi on my modem and connected through that. Result: Perfect connection. Everything loads fast and no disconnects.
I conclude from this that there's something wrong with the ethernet port in the Xbox. The problem is, it's not visibly broken, and there *is* a connection, although a crappy one. I've had friends return their Xbox in the past for issues that were not directly testable (like RROD) and their unit was returned as-is, unfixed as the guys doing the RMA are apparently looking for visible flaws, then turn on the Xbox and if it works they send it back.
So my question here. Is this something I can RMA the unit for? I can't find any way to mail support over this, and the waiting lines on the phone support the past few days have been too long for me to get through. Hoping someone has experience on this or other ideas on what to do.