`xbl account problem

have a few questions. First my xbl name is R lE lL A P S E , i was able to log into my account fine before and when the new xbl update came out to where you had to set up (2) security proofs. I forgot to because i wasnt on live as much and working. Well I know MY password and the email address to it because i never changed it and it allllll worked fine before. So basically I cant sign into my account, i've bought stuff off of xbox that i cant use which is REALLY annoying. The error code is 8015D02E. and i tried recovery code thing and its locked me out of my account. so if one of the admins or employee that works for xbl i can prove i know my email and password. And if i cannot get this fixed because you guys decided on this proof stuff...


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Hi there,

Sorry to hear about the account troubles.

Reading through your post, the solution is going to be to contact Phone Support.

They are best equipped to get this resolved. 

Let us know how that goes, or if you have anymore questions.  

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