XBL account keeps needing to be recovered

I believe that my xbox live account was hacked.  I have changed the password to the account.  When I try to get on xbox live I have to recover my account and it will only stay connected for sometimes 5 mins before is disconnects and then requires me to recover the account all over again.  Is there a way to lock my account onto one console only or is there something else I need to do?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

first change your windows live id and password and change the password reset options

that should stop that

if nessary if you feel that isn't enough then phone support and start an unauthorized access case but since you still have control of the account i would just change the windows live id

 

because they will lock the account for upto 1 month while they investigate

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Call Phone Support to file an unauthorized access claim: support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.