XB1 reboots when I click on Apps and Games tile

I can't access the preview group so posting my issue here.

On the xbox home screen, when I click on the 'My Apps and Games' tile.

The screen goes black and I hear the blu-ray player churn and make some noise.  I happen to have a movie in there (Frozen).

After 2 seconds, the xbox initiates a hard reboot.  I know this because it takes a long time to boot up.  Similar to when I press the power button for 10 seconds.

After the reboot, the issue goes away.  I couldn't get it to happen again.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

The hard reboot clears the memory cache so that's why it take a time reloading.  Might just be a glitch with the software. Expect some updates.

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Actually Delta4 SJ, Doing a reset by pressing and hold the power button on the console for 10 seconds is what clears the system cache (hard reboot implies that you unplug the power supply) . You are definitely correct though by suggesting a reset and wait for an update.

SlimT2, if the reset doesn't resolve this issue. you could look to doing a factory reset to redownload the system update, you won't lose any saved progress for your games. You'll only have to reinstall your games and apps.

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