X Box Starwars Edition and HDMI Connection thru Reciever Problems

Help Please  !

New X box.     New 3D TV(46")     New BluRay     New Onkyo Surround...

 

The Problem..  X Box works great connected directly to my TV with HDMI...

However, when connected to my Onkyo receiver with HDMI I get nothing..No Signal at all.

I have verified that the "Game" port on the receiver works fine by sending my Directv thru it..  I have disabled the Color depth on the receiver too. 

 

I have been into X Box settings and disabled the feature"auto discovery, and set the resolution from 1080p  to 1080i  and then down to 480.

 

Nothing seems to work.. It appears that some feature on X Box is blocking the signal and I have no clue.

 

Again... The connection directly to the TV with HDMI works fine, just not going thru the Onkyo receiver...  I spent hours with Onkyo support yesterday to no avail...The HDMI port works, and allows through too ..  All other ports on the receiver give the same results for passing X Box thru.. NADA

 

Any help would be greatly appreciated... I bought all new everything so to not have any problems..Now I have one..Ughhh

 

By the way...I am NOT Frozen Curve...That's my wife.... 

 

BTW.. I called X Box yesterday, and the man was very nice, then switched me over to some nasty small voiced lady, that immediately put me on hold for 45 mins, then the connection went dead..X Box ??  really ?   I surely didn't spend 400 bucks on a new X Box 360 for this crap...

 

Thanks

 

Question Info


Last updated July 4, 2018 Views 36 Applies to:

Well..   Looks like their is about as much support here as on the phone..

HINT:  Would be a great place for a tech support forum....  But..Seems not to be one here at all...

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Hey FrozenCurve's husband! Sorry to hear we lost ya on the phone yesterday, let's see if we can pick up where they dropped off. To get us up to speed, do you think you could tell us the steps you've already tried?
 

For example, when you set up your system did you select the correct output? Make sure you have by going to select "System Settings," go to "Console Settings," choose "Audio," then select "Digital Output".
 

Any info will be helpful! Thanks, (not sure what to call ya). :)

Oh! And the forums do have a 24 hour response time so if you'd like immediate support definitely feel free to request another call from phone support on our contact us page! 

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Hey... My name is Mason.... woops

As stated above..  I verified that the "game" port on my Onkyo works...

I turned off Color saturation on the receiver as well.

I went into X Box settings, and tried going from 1080p to 1080i then to the lowest resolution , that was what 480 or something?

I get NO sound or audio...  I also disabled the  discovery feature..

As I am using a HDMI cable, it was set to that..

Other than that, I know of  no other settings I should change.

many thanks....

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Alrighty..   I have a Gamer account now thanks to FrozenCurve.......

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Unfortunately, the problem is likely with your receiver. Onkyo receivers are well known for having HDMI handshaking issues. Sadly, this isn't limited to just one receiver, multiple Onkyo models have the issue. If handshaking fails, you will not get a picture. There are some workarounds (that require opening the receiver and soldering) depending on your model, but since you say this is a new Onkyo, you're probably best returning the receiver and switching to a more reliable model.

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Well...That may be so....  BUT..i can use the Game port and pass my Sat and BluRay through it with no problem..

had you read my entire post you would have seen that ...

All ports on my receiver work just fine, and all pass thru just fine too..

NONE(read that all 5) will see or allow X Box sound or Video through.

So..please tell me again why its my Onkyo's fault?

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I did read your post, but I'm not sure you understood the answer so I'll try explaining in a bit more detail.

 

Unlike analog connections, HDMI requires certain information to be passed along by both components before a connection can be made. This is referred to as handshaking. Some devices stick to the standard more than others here. This is where the problem with the Onkyo lies.

 

Although you haven't provided a model number for your receiver (if you do it is possible someone here can suggest a specific workaround), the handshaking problems have been plaguing Onkyo receivers for a number of years. The issues manifest with either a specific HDMI device not getting recognized or, also common, after the receiver has been used for a few months, with HDMI devices not appearing when switching back and forth.

 

This is a well known issue with Onkyo products. Unfortunately, there is no easy way to identify which products the Onkyo receivers won't play nice with. The handshaking issue may cause the receiver to fail to work with one Blu-ray player, while it will function ok with another. Certain devices don't adhere as rigidly to the standards as others and it is those devices that can "overlook" the issues with Onkyo's HDMI implementation. Devices with a strict implementation will usually fail.

 

As you noted, all your HDMI devices, including your Xbox, work fine with your TV. That's because your TV is sending the proper handshaking signal to the Xbox. You can actually see the results of this in action with your TV. Connect your Xbox to your TV via HDMI. Now, turn on the Xbox, but don't turn on the TV. You'll notice that the Xbox doesn't fully boot, even though the power is on. When you turn on the TV, the TV sends the handshake and the Xbox then completes the boot sequence. If you turn on the TV first and then turn on the Xbox, you'll notice it boots immediately. What's likely happening with your Onkyo is that the Xbox is never kicking off the boot sequence since it's never getting the proper handshake from the receiver.

 

Your solutions are pretty much as follows:

  1. Connect the Xbox directly to the TV via HDMI.
  2. Connect the Xbox to the Onkyo via analog HD video cables (such as component).
  3. Return the Onkyo for a refund and purchase another receiver.
  4. Wait and hope that Onkyo can release a firmware update to fix the issue.
 
Onkyo receivers are popular entry-level products because they are cheap and advertise a wide feature set, but they have a number of quirks to go along with that entry-level price. If you don't believe me, try a Google search on "onkyo HDMI handshake issue." You'll find discussion on a number of models on pretty much all of the Home Theater AV boards.

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Yup... I have a better understanding of it now...Thanks for the detailed explination..

My solution was to just use the X box connected to the TV...UNTIL...

Twice today the Onkyo dropped sound just watching TV causing me to have to do a factory reset..

So...Its outta here Monday, full RMA..my second one in 10 days ..

I'm done with Onkyo..  What a shame...My 8 year old Onkyo Reciever and DVD work perfectly, but have no HDMI connections, hence the upgrade of everything..

many thanks

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