X-Box Sign In Error

We are new XBox live subscribers, but can't sign in.

When we enter our Windows Live ID and password we get an error message.

"This Windows Live ID assigned to another GamerTag"

We only have one Windows Live ID.  How can it be assigned to another Gamertag?

When it asks for first name, who's name is it looking for? gamertag?


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Hi there! Are you using the "Join Xbox LIVE" feature, or are you downloading your profile? If the former, please try downloading your profile, as that should resolve your issue. For information on how to perform this step, please check out our official support page: support.xbox.com/.../profile-move-delete

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