x box one child account

I had a 360 but now bought x box one. I cant sign in as a child account that I had for my 360. Any ideas. It says on status there's a problem. Anyone else having the same problem

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Yes, we are having the same issue

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey folks,

Sorry to hear about the child account troubles. Let's see what we can do. 

You say you are getting an error message. What does it say? Does it give you an error code? 

Let us know those details, and we can work from there. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have already phoned up and they said theyd ring me back within 48 hours. They have not

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I called yesterday to support and they are supposed to be escalating the ticket to a tier 3. My account appears to be a childs account and the parent account is not associated with it so I can't log him in to play. We had to create a new log so he could play using a 14 day pass. I already paid for the Gold pass of course on his other account. I was getting an error everytime we tried to update the security settings only because he is not an adult and it would allow him to change.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.