x box live gold subscription unsubscribed.

Tried online support chat but got disconnected twice. So thought I'd try here. I subscribed to Xbox live gold in July. At the time two payments were taken, but then one was removed, so all was good. However, my Xbox one now thinks I don't have a gold subscription. I paid the yearly subscription, so can someone help me sort this out ?

 

Question Info


Last updated July 5, 2018 Views 7 Applies to:

Hello,

Thanks for the support message.

There may be an issue with Microsoft account.  You will need to go ahead and reach out to Xbox Official support by going to support.xbox.com/contact-us

Should you have any other concerns, feel free to post back.

Cheers!

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