X box live account

I spotted some money going from my bank account which I did not authorise. When the fraud team investigated they said they could not investigate as I had used a ficticious name when I registered for the account. Bizarre, I used to be a gold member and monthly amounts were being paid from this and the unauthorised amount. I cannot see how i can be accused of having a ficticious name ????????

 

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Last updated July 5, 2018 Views 3 Applies to:

Call Xbox support ASAP and have them open a unauthorized access case on your account.

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In addition to fyerball72's advice, you can find the support number for your region here: support.xbox.com/contact-us

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