X-box keeps freezing with new update...

Your services are horrible. And I would not recommend to ANY of my friends to purchase an X-box system, or any other Microsoft products. As a matter of fact, if I hear of a friend thinking of buying an X-box ( or any other Microsoft products..), I will strongly suggest to him or her to NOT to do so, and to rethink their idea. Let me give you a breakdown of why I have such a strong opinion of you and your services.

 My X-box's driver broke about 6 months ago. So I called you guys. You said my warranty was expired, and there was nothing you could do about my broken X-box without paying you a hundred dollars ( and losing my X-box for about 3 to 4 weeks...). You then told me that  I could have it repaired locally, for less money AND less loss time. YOU GUYS then gave me the number of a local repair guy. So I took it there, and he fixed it for a reasonable fee. He fixed it by replacing the driver. Well, now you guys have released this new security update that my X-box won't accept, because your system says my X-box has been "modified", when the only way it was "modified", was by a retailer YOU suggested to me. So not only do I have a broken X-box, but I am also still paying you guys for a X-box Live Gold membership service I can't use. AND you are telling me that you offer no reimbursement for this. That is RIDICULOUS.

Not only that, your phone representatives are liars. They are also rude, condescending, and VERY disrespectful. I had one phone rep. call me an out and out liar when I told him I had not "modded" my X-box in any way. I also had one SUPERVISOR tell me "Well, I don't see how it could be OUR update sir, as I haven't heard any other complaints like this." But I then had ANOTHER SUPERVISOR tell me,"I am sorry about your system sir. You should go on our forums on-line, and post your complaint there, because I have heard NUMEROUS complaints just like this, and we would like to keep a tab on the number of people this exact problem is actually affecting." HUH!?! When I became upset that I was being told contradicting things from two separate supervisors, and voiced that this was a ludicrous way to run a company, she had the AUDACITY to say that she thinks this is a, and I quote,"a totally reasonable way to run a business". ARE YOU KIDDING ME!?? 

So, a breakdown of my complaints...

1.) YOU gave me the number of a repair specialist for a broken X-box, and are now calling my system "modded" because I took it there for repairs.

2.) YOUR update is what froze my system.

3.) You are offering NO reimbursement for loss of services I pay you money for. (Which YOU caused to break...)

4.) You have NO COMPLAINT DEPARTMENT to which I can voice my complaints and concerns to.

5.) I have been called a liar, been talked down to, and generally made to feel like a big piece of doody because YOUR repair specialist "modified" my system.

6.) Your SUPERVISORS lied to ME. Repeatedly. About 2 different things.

In closing, I find this a totally unacceptable way to run a business. And your customer support system is deplorable. And your customer support people are rude, disrespectful liars. I truly hope you find a way to fix these problems. Because I cannot see how you could possibly hope to keep a business up and running in the black while keeping to such policies, and having such people in your employ.

A USED TO BE satisfied customer,
Irish Caramazza


Question Info

Last updated July 4, 2018 Views 1 Applies to:

We all heard the same filler answers, it was like those technicians were reading a prepared statement. My xbox is done! I have 5 months left on my xbox live gold accnt.!

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