Yesterday i noticed that my xbox account was hacked. I assume this hack is connected with the current Fifa 2012 / EA Server data leak. After one hour of absence my xbox was disconnected without any reason. A friend told me someone used my account to play Fifa 2012. As soon as i found out that i got hacked i immediatly tried to reset my password. The problem here was that i used an old subemail-adress which couldn't refer the reset link to my real e-mail adress. The website from where i got the submail-adress wasn't existing anymore.
After i found out that i was lost, i called the x-box support. There was a very compent nice man on the phone who tried to help me with my problem. Even when i have to consult that i am very happy that i can phone a free number with competent people, i have to say that i am very unhappy with this situation and the result of that phone call. The man told me that i have to wait at least two weeks before i can expect an anwser.
It could not be that i have to wait such a long time to get my account back.
Today when provider montoring their customers, i think they have to know which gamertag belongs to which xbox id. In my opinion it is a very easy thing to see.
When i am able to tell microsoft the xbox id of the console where i created my profile they shouldn't need any other thing. Because when my e-mail adress, password or secret question has been changed from the hacker already, i can't give them any other thing they want to know.
It is a colossal cheek requiring the affected customers to wait such a long time.
After spending money for over 40 Games, i feel very unhappy that i couldn't use the save games from my console with any other profile, because of the excessive fear of the provider from xbox that someone could steal anything when it is not spurred hardly on the original profile.
I hope that microsoft and all the producers which are using this platform will stop with not beeing guilty for this problem and start work together to fix this problem and get people their accounts back in within an adequat time period.