X Box 1 will not connect to X-Box Live

My son bought this system over a month ago, and he has only been able to sign in a few times.  We have tried everything with the network.  Static IP's from our provider, hard-wiring the system, updated the wireless router in the home.  You name it.  This is very frustrating.  The X-Box 360 connects with no problem, so the account is fine.  My son has taken the system to a friend's house, and it connects fine.  It has to be something to do with our internet service, but the providers can't figure it out.  I have read these forums, and it seems that many people are having problems.  Has anyone found anything that works? 

We have tried Port forwarding, enabling UP/NP, etc...

At a loss for ideas.



Question Info

Last updated July 4, 2018 Views 3 Applies to:


Sorry about the connection issues you are experiencing. Lets try to get a clear picture of whats going on. Start with this thread here and fill out the information that it asks. Also provided are some troubleshooting steps that you can try.

give it a go and let us know what you get.

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