WTF xbox! This is outrageous!

Recently my gamertag was stolen and the people who hacked me changed the gamertag and put it on a silver. This happened to me before and Xbox was able to get it back for me but this time when i called it up, not only did it take TWO weeks for you guys to start working on the case but you couldn't even do what you did before. This is the email that i got

We have investigated your case and unfortunately in this instance we will not be returning the gamertag "Yellow" to you.
The decision has been made by the Air Marshalls and it is final.
 
Sincerely,
The Xbox Live Fraud Team
Firstly, what is an air marshall and secondly WHY CANT YOU DO THIS AGAIN? 
 

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Last updated July 4, 2018 Views 15 Applies to:

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Did you give out account info or something?  The only reason I could think of for them to not give you the gamertag back is if there was evidence the whole situation was your fault.  I would suggest responding to the email directly and seeing if you get an actual response or any further clarification.

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I'd call them back and ask what the deal is. There's something not quite right about that e-mail.

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No I have never given out my account information. This entire situation is BS. I called up xbox and the guy told me that the "air marshalls discovered I either bought or stole my gamertag" umm, wtf no. It doesn't make any sense, if I had bought or stolen my gamertag, wouldn't they have not given it back to me before?

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What is the Air Marshalls? The person who hacked your account added me and I seen the name was changed. Sorry about that man, Xbox's security has flaws still. Hope you get your account back!

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Hey there VMWASBACKTOLDU,

It is crucial that you give your local Xbox Support telephone number a call back and inform them of the situation. The email that you recived was not Official, or from Xbox. Don't reply to that email. Only view emails regarding your Xbox LIVE Account if the email address ends in "@Xbox.com" or "@Microsoft.com." Also, please read this article regarding what to do if your account has been compromised

Feel free to reply to this thread with any additional questions you may have. -Civiks

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No it is official, when I called up xbox they said the exact same thing as the email.

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I got an email from XBOX_.LIVE.WW.00.EN.MSF.RMD.CS.T03.SPT.00.PI

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What kind of email is that? Here I am going to add you back on Xbox and when I get back from the movies I will talk with you about it and try to get this sorted out if that is OK?

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Even when I called up xbox support, the person I was talking to who had absolutely no clue what an air marshall was. He also said the exact same things as the email.

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One for the support staff on here to deal with methinks. Ambassadors can't do squat because they haven't got access to your account info or any info regarding investigations related to your account.

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