Wrong tag

i sign up online and this tag is not on my xbox is only  on xboxlive.com online

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi! You mentioned you created the account online, do you mean Xbox.com? If so, have you tried recovering the account to your console yet?

 

You can find out how to do so, here: 

http://support.xbox.com/en-us/pages/xbox-live/how-to/xbox-live-account-management/gamer-profile.aspx#recover

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