Wrong gamertag shows up on xbox.com then what it does on 360

my xbox 360 gamertag is [GT removed] but on this website xbox.com  it shows up as BrinierSiren45 how can i fix this even shows i have 0 gamer points because it shows wrong gamertag

 

 

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Last updated November 4, 2018 Views 920 Applies to:

Go to the top right next to your gamerpic and click "Sign Out". Then sign in with the correct email and password for your original account, the one that's on the Xbox. This is a seperate or second account.

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its is the same account details email and password but allways logs in with that gamertag but different on xbox

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Really, they are 2 separate accounts. The one on your Xbox: live.xbox.com/.../Profile and they one here: live.xbox.com/.../Profile Both show up separately on Xbox.com and Xbox Live.

Check on your Xbox to see what email you used for your Lee Donaldson account. The emails have to be different for each Windows Live ID but the password can be the same. Once you see what email you used on the Xbox Sign Out of Xbox.com and Sign In using that email.

You probably have the BrinierSiren45 set to automatically log into this site and have the Lee Donaldson account to automatically sign in on your Xbox causing some confusion. 

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yes its the exactly same email as my xbox 360 i did have difficulty signing up i signed up on my xbox 360,  and i got a email saying about joining up with windows live and pressed cancel as didn't know it was windows live it was done by so sighned up again from computer with the email i used on xbox 360 this may be the reason but is there a way to add my gamer tag to the site both xbox and this account use the same email

 

And if i change my password on my xbox it changes it for this account its very confusing

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Don't know how that is possible but you will have to change the Windows Live ID (email definitely and password if you want to) for one or both of the Gamertags. Here's how: support.xbox.com/.../manage-live-id.aspx

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Ok thank you i will try that and keep updated if it fixes it thanks Lee

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Did you change your gamertag recently? If so give it some time to update.

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Can't retrieve information from xbox live. Please try again later  status code: 80154002

this is the message i get when i try to change my email on Lee Donaldson  gamertag account

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OP: Those two accounts have two COMPLETELY different WLIDs attached to them. If you don't have the proper information to log in to "your" account, I have to believe it is not yours.

If it is, you need to call phone support to regain access to your account through security verification.

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