Wrong gamertag associated with my windows account.

I dont know how it happened but out of the blue, my gt was no longer with this windows account. I just want to cancel whoever's free account this is on my email, and put my actual gamertag with it. Please help, and thank you in advance.
 

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Last updated July 5, 2018 Views 4 Applies to:

I have the same issue. No one has an answer to this simple problem?

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To clarify; are you able to sign in with your gamertag on either your console or Xbox.com? This will allow you to see the account email address associated with your account which I think is the first step to resolving your problem

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It lets me sign in on both. It reverted back to the old email I used, and I try to switch to my new email, but it has this random gt assigned to it, and won't let me change it.

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Hello AutumnCoder,

Sorry to hear about the account troubles.

What is the GT you are trying to access? I would like to do some investigating and see if I can get to the bottom of this. : )

Let us know, and we can work from there.  

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Just figured it out. Create a decoy windowsID and transfer the unused gt to it. Then the email you want to use for your real gt will be open. You can later delete the decoy account. I have to wait 30 days i believe because i just downloaded the gt to my console for the first time, and i believe the unknown transfer may have caused a 30 day wait as well. Either way I will find out eventually.

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Sounds like you got it figured out Autumn! Awesome  job!

Let us know if you have any other questions. =)

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