Wont log me onto Live, have to update payment option, when I have none.

When I try to log onto xbox Live it says ''Your account has been suspended, please update your payment option''

PLEASE READ:

So far on this account (FooFighter62) I have used 4 pre-paid 3month subscription Gold codes ONLY... The first 3 worked fine, and whenever each one ran out, It reverted me back to Silver membership. But my problem comes recently with the 4th one.

About 1 month into the 3 months, I stopped using my xbox to concentrate on Music and my exams... I came back to log into Live 1 month after the 4th card should have ran out and it wouldn't let me (came up with the same message)

So I go to update my payment option and on both my console and xbox.com it says I don't have any payment options. I DON'T HAVE A DEBIT OR CREDIT CARD OR PAYPAL ON FILE, AND HAVE NEVER USED THEM FOR ANYTHING RELATED TO MY XBOX.

So I go to my ''Billing History'' and it shows the 4 pre-paid codes and when they were activated. The 3 older ones show their expiry date and say ''Cancelled'' whilst the most recent one (which expired last month) just says ''Suspended.'' And again, I see NO credt/debit cards or paypal.

I've tried reformatting my console, resetting it, resetting my router, deleting then re-downloading my profile, and everything I can find online. NOTHING HAS WORKED SO FAR. I wan't my ability to log into xbox live silver back, because it's bugging me so much. I can't even see my friends list.

Thankyou for your time, any help appreciated.

Liam - Gamertag: FooFighter62



 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Greetings, FooFighter62. Very sorry to hear about your situation. I know issues like this can be unpleasant so you have my apologies.
 

When you mentioned that you checked your billing history did you do so on https://billing.microsoft.com? Is that where you noticed the account error pop up? If you are receiving an error message about a payment method and you have none linked to your account I would recommend getting in touch with phone support. They will be able to take a look at your account and work with you to get this sorted out.
 

Thanks in advance. Let me know if you have any questions.

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Yes, https://billing.microsoft.com? is where I looked, and no... The pop up showed only on the console, not on xbox.com.

What is the number I should be ringing for xbox support?

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You'll be able to find support numbers over on this page: support.xbox.com/contact-us. Keep me posted!

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