wont let me recover

im trying to recover my xbox account, im typing the right username and password but its says the credentials are wrong

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

well their are some possibilities to this, if you gave out your email, password, or both i have some bad news for you, your info for your WLID has been changed and you may need a new account, or you are experiencing the same problem i was for a short period. what happend was if in the past you shut off your Xbox 360 console while recovering your account, it says your account has been recovered onto your console but it hasnt, what you need to do is go to the dashboard, go all the way to the right, go to system settings i believe, then memory, then i think you go to accounts, and delete the profile that it says has been recovered, then try recovering your account again. well i hope this helped you! And remember never give out your email/password or both!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Do you have acess to the live account? (Can you log in to check e-mail)

If so, then just change the credentials and you should be able to play.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you are having issues with your account information, you should call phone support in your region. support.xbox.com/.../contact-us.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.