Hi, my balance for my Xbox LIVE account Lord of Blah shows $0.50, when I should have $13.10. I talked to Official Microsoft Support on the chat and they confirmed this. The amount expired early, whereas they should not expire for a year. I had $20 and spent $6.90, so I should have that $13.10 still.
Some other info: I won 1600MS points from @XboxSupport last month on July 16th. My Twitter is @Andrewbogie. Here is the @XboxSupport mentioning me get the points: https://twitter.com/XboxSupport/status/357305122142961665
Could I get this fixed? I'd like to use my $13.10.