Wong balance on Microsoft account

Hi, my balance for my Xbox LIVE account Lord of Blah shows $0.50, when I should have $13.10. I talked to Official Microsoft Support on the chat and they confirmed this. The amount expired early, whereas they should not expire for a year. I had $20 and spent $6.90, so I should have that $13.10 still.

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Some other info: I won 1600MS points from @XboxSupport last month on July 16th. My Twitter is @Andrewbogie. Here is the @XboxSupport mentioning me get the points: https://twitter.com/XboxSupport/status/357305122142961665 

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Could I get this fixed? I'd like to use my $13.10.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hey Lord Of Blah,

Being that your talking currency I'm gonna assume your a Beta tester. In which case you'll have to post on the beta forums.

As for your winnings I would send @XboxSupport a direct message on twitter.

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It's not a beta problem. I talked to Official Xbox Support and they just said it was a matter of adding the points back to my account since the points expired early.

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And I would talk on the beta forums but I still don't have access. Which is another problem I gave up on months ago.

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Hey Lord,

No one here has access to your account. You will need to contact Support directly.

http://support.xbox.com/en-US/contact-us...

For your Private Forum access. Make a new thread in this forum. Put no beta forum access as the title and a support agent should see it and get you squared away.

Keep in mind they do not work weekends so I would post first thing Monday morning to ensure your thread will be close to the top of the page.

Sorry I couldn't be of more help

 

 

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Hi there Lord of Blah,

Sorry to hear you're having issues with your account.

We're not showing that you have a console registered in the beta. Did you download your profile onto a beta console?


In regards to your account currency, Oakley is correct that you would need to contact Phone Support for further support on that. 

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