won't let me turn off my auto-renew

As I described above it doesn't give me that option on my account page and I've tried everything. Any advice?
 

Question Info


Last updated July 5, 2018 Views 596 Applies to:

Give support a call at 1-800-4MY-XBOX.

Their billing agents would be able to assist you with turning off Auto-Renew on the account!

Cheers!

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Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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