won't let me sign in

I have xbox live for my son's account on our xbox 360. recently, even though it isn't new, he got a message saying a parent needed to sign in and accept the security agreement in order to use xbox live. However, when I try to do so, it keeps saying my password isn't correct. I've tried enough times to know I am entering it correctly, including caps, etc. I know it is correct, because I can sign on to my account with it. What gives? And how do I get him back on xbox live???


Question Info

Last updated July 4, 2018 Views 2 Applies to:

I've heard that signing in to the website here works.  Can you sign in with his gamertag to see if it forces an acceptance of the terms?

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