won't let me redeem code.

i've spent £40 on a years subscription, and it's not letting me redeem it because there's some billing problems? But then it won't let me remove the billing option? 

 

Question Info


Last updated July 5, 2018 Views 43 Applies to:

You'll have to phone support for billing issues.  If you have an outstanding balance due you won't be able to redeem any type of cards.

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Go to your account options on xbox.com

most likely you need to update your address info, credit/debit card info, or anything of that sort.

If you do have a credit/debit card linked to your account, the error could be fixed by checking the expiration date and/or the 3 digit security code on the back of the card.

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