I just purchased Gold family account and am trying to convert my two sons each of whom had a gold account. First son switched over with no problem. Second son I can't get -- when I punch in the ms account info, it then asks my son if he wants to switch, and when I choose yes it says it can't log into account. Triple checked password, even changed it from the xbox! what do I do! I can log in just fine to both accounts from either the computer or the xbox.
Also, there is no 'add family member' computer option that is suggested by the xbox gold family faq...why not?