Won't Connect to wireless anymore can't even get an error Code

hi everyone I tried looking for a solution but nothing that's stated on here works, my xbox360 wont let me connect to my wireless network even though it has been doing so since I got it for Christmas and now all of a sudden nothing I have tried clearing the cache, restarting the xbox, tried to connect to a network but it wont even bring up the network its saying I need an xbox 360 wirelss adapter now and I have never had one also when I press the yellow button for more info nothing happens so I can't even get an error code. Also my netgear router is only a year old if that :)

cheers for the help :)

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Greetings!
It sounds like a genuine hardware error, if your console is unable to detect the wireless network adapter.

Do you have the black, or white external wireless network adapter, or the built-in (Xbox 360S/E)?

Could you try unplug the power supply to your Xbox and keep it unplugged for 10 minutes. Reconnect everything back and turn on your console.

Try connect your Xbox to your wireless network.

Post back and let us know how that goes.

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its built in, I've tried that multiple times also tried turning off the wireless router at the wall also didn't help

cheers for the suggestion :)

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Seems that your issue is related to a genuine hardware error.

This can't be resolved from your end. You'll have to submit an online repair request, by follow these steps: How to get your Xbox product repaired 

You can also consult with an official support agent, by request a phone call or chat with official support, if you have any questions.

Contact Xbox Support

Good luck! 

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is there somewhere I can take it to be repaired, according to the site I need to send if off and they will replace it with a refurbished one, my console is brand new I have only had it a month!

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Microsoft has a very firm approach, regarding console repair services.

[quote user="Xbox 360 repair: Frequently asked questions"]Console repair needs to be completed at our Microsoft Service Center. Learn how to get your console repaired.[/quote] 

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