WLID is associated to different gamertag

have had WLID/hotmail account several years.

have xbox-360 console for 1 year.

today joined xbox-live gold w/ 3M membership with redeem card online at website.

changed the system generated gamertag at signup to match console profile.

cannot get logged on to xbox-live on console. keep getting above message.

what to do?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Sounds like you accidentally created a different account with your hotmail.  All you need to do is follow these steps to associate a new email with the account you accidentally created.

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do not understand how created a different account?

"these steps" is a common answer. been at this 5 hours today.

from the console, Manage Account is grayed out, cannot get to.??

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From your original post when you said "changed the system generated gamertag at signup to match console profile".  This suggests that you associated your WLID with the new tag.  Change the WLID and you should be able to access your old profile again.

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Ok, next morning, starting all over. we are now online with Xbox-Live on the console. Yeah!!! here is how we did it....

checked cable connection for dirt, cleaned with a toothbrush.

Ran connection test: My Xbox > System Settings > Network Settings > Wired > Test ; returned all 3 settings as Connected.

At end of this routine it asked if wanted to Recover Gamer Tag, (this was next on our list anyway), chose Yes.

Entered WLID (hotmail acct) and p/w used with membership signup on the website.

System downloaded our Profile/setup/account info from the website to the console.

now our website/membership account profile is in sync with the console profile and we are now Live connected.

(turns out we have 2 of the same profile name on the console; the online version that downloaded, and the offline version that has been used for playing game disks on the console.

So we hope we are good from here forward.

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Glad you fixed the issue.  Just be aware that you cannot transfer achievements, etc. to the new profile.

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