WLID/ Family Passcode Issue!

 A while ago, I decided to set a passcode on my Xbox, but then I figured out that it was somewhat pointless, so I had it inserted, so that I'll be able to clear it. Anyway, for some odd reason whenever I hit the "Family Settings" tab, a message pops up and it tells me to insert the passcode. So whenever, I put my passcode, it tells me that it's incorrect. So after that, I decided to log on my Windows LIVE account and have my security question changed because I forgot the answer to the old one, but the funny thing is after I changed the question, the old one stayed on my Xbox which is pretty weird. Has anyone of you lads ever experienced such a thing before?
 Cheers,
 

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Last updated July 4, 2018 Views 10 Applies to:

That's very strange. If you still cannot remember the passcode or answer, I recommend resetting your console to factory settings. Or you could ask an Xbox Ambassador at ambassador.xbox.com, they're very helpful.

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You can contact our Phone Support team to have them remove the passcode. To find the number relevant to your region, please vist: support.xbox.com/contact-us

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