WLID email change issue

Posting for a friend,since ID issue won't allow him. His hotmail  acct is locked (was hacked and used to spam). He wants to change xbox id association to his new email, but since his current wlid is locked he cannot do this it seems. He can obviously verify all acct data, but when he called support they said that without access to current wlid he could not change to a new wlid. He cannot do this, since Microsoft locked it. He does not want to make a new gt, and currently cannot preform a licence transfer if he needed to.  Any suggestions?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Greetings ,

Please complete the following WLID Support template so they can resolve you the Issue.

windows.microsoft.com/.../get-support

Regards

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Greetings, Darkwormer. The only course of action with regards to blocked hotmail email addresses is to work with the Hotmail team. I would encourage your friend to continue working with them on a solution. Let us know if you have any further questions!

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Hotmail has refused to unlock the account, and he has not changed his windows live id ever. He is just now trying to change it for the first time...

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ok if you changed your windows live ID more than once this month then it wont allow you to change your ID more than once a month

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Hi there! Has he tried contacting hotmail? So they can unlock the account for him.Does he know the password for the locked account as he may still be able to change it.

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This has been tried, as well as the dashboard steps as described in the sticky above. He cannot reset password, and therefore cannot do anything that requires his password. This issue is now more than a year old. He has made several attempts to fix it through calling microsoft. The recent attempt at calling xbox support failed, since they told him it was a live id issue...which has been giving him the runaround for over a year now.

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You can see how to unblock the hotmail account here: windows.microsoft.com/.../account-temporarily-blocked-faq

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