WLID created long ago; joining Xbox LIVE today problems

Hi --

I created a WLID a few years ago, as I had a Zune. I also bought an Xbox a few years ago, but never hooked it up to the internet / Xbox LIVE.

I now have a few games I want to purchase some DLC for. Unfortunately, I can't seem to sign up for XBL on my Xbox under the avatar I've used for years with the WLID I've separately used for years. I keep getting a "This Windows Live ID is associated with a different gamertag. Enter another Windows Live ID and password." message.

I can't seem to change my avatar/gamertag's name to match my WLID's name, nor can I seem to change my WLID's name to match my avatar/gamertag's name. Any help would be appreciated.

Cheers,

Matt

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Follow the instructions here to recover the gamertag you want to use to your console - support.xbox.com/.../gamer-profile.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.