WLID and Confirmation of purchase (and other) E-Mails

Okay so the WLID associated with this Gamertag is NOT getting the emails of any purchase confirmation or anything they all go to this previous e-mail address associated with this account i'll post it here since I am not using it anymore [mod removed] but I want it to go to the email address associated with this GT. 

Give an example let's say I purchase points or a game the email for it goes to [mod removed] and not to the WLID associated with my GT.  Very annoying! Because I have a very old GT associated with [mod removed] which I don't use at all.

 

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Last updated July 5, 2018 Views 1 Applies to:

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Have you tried changing the Live ID associated with the account? This page has more info on how to do so.

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Well my Gamertag has the Email associated with it that is supposed to be associated with it. The other email [INFO REMOVED] has the same info on billing.microsoft.com as my primary email (GT Email) has.

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Please don't post personal information on the forums. Can you simplify what you are trying to do. From what I can tell, you have a GT and you want it to have a different WLID, is that correct? Please follow the instructions in our sticky post for that: forums.xbox.com/.../19163.aspx

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No, my GT has 2!! Email addresses associated with it somehow. and one of them needs to be gone! I know about the personal info but the email address i am mentioning is junk. Every order I make I get two emails one on the one that I want associated with it and the other on an OLD one that USED to be associated with it.

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Hey mate, if the info in that sticky post isn't resolving your issue, you'll want to call phone support for further assistance with this matter at 800-4MY-XBOX.

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The info in the sticky post is totally unrelated to my problem.

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A GT can only have one WLID attached to it. You can verify which one is attached to the account by looking under Account Management on the console, and finding the WLID option. This will show you the current WLID attached. Is this the one you thought it was?

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Yeah the one I need is attached too it but my OLD WLID still has the billing info under billing.microsoft.com and it says delegate on the website too. So whenever I purchase something the info comes to both email addresses.

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To clarify, are you saying that when you log into the WLID attached to this account (the one you need), it also has the other email address listed, or when you log into the other WLID, your account also comes up? Also, your account can have a different billing email address than the WLID. You can change that under the account management tools right here on Xbox.com (live.xbox.com/.../BillingAccountInformation)

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Well the email address itself is NOT listed but when I login to billing.microsoft.com both accounts have the same Xbox Live info attached to them. So technically I have one account with two email addresses, it sounds weird but that's what it comes down too.

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